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Quick answers about booking, stays, payments, accounts, and working with Loftigo.
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Yes, a one-time cleaning fee is charged per stay to ensure the apartment is professionally cleaned and disinfected before your arrival. The amount depends on the size of the apartment and is shown during booking.
Yes, depending on the rate you book. Our "Flex & Free" option allows free cancellation within the stated timeframe. If you choose "Lock & Save", the booking is non-refundable in exchange for a discount.
Yes, a one-time cleaning fee is charged per stay to ensure the apartment is professionally cleaned and disinfected before your arrival. The amount depends on the size of the apartment and is shown during booking.
Yes! Loftigo is designed for short- and mid-term stays — from a few nights up to several months. Ideal for remote workers, project-based travelers, or temporary relocations.
All Loftigo stays include fast Wi-Fi, utilities (water, heating, electricity), and a fully furnished apartment ready for everyday living. Some locations also offer starter supplies like soap, toilet paper, and coffee capsules.
Absolutely. Our guest support team is available 24/7 via phone, email, or messaging. We’re here to help with anything — from check-in issues to local recommendations.
No. All Loftigo apartments are equipped with fresh bed linen and towels for every guest, unless otherwise stated. You are fully covered.
Most Loftigo apartments offer contactless self check-in via smart locks or keyboxes. You will receive detailed instructions before arrival. For select locations, a personal check-in may be arranged.
Some Loftigo apartments are pet-friendly, but not all. Please check the specific listing details or contact us before booking if you wish to travel with pets.
Loftigo apartments offer hotel-like service with the privacy and space of a home. We’re not a traditional hotel, but we deliver consistency, cleanliness, and comfort — with full flexibility.
We handle all maintenance and support. Just let us know what’s wrong, and we’ll take care of it — either remotely or with local service staff.
We accept major credit cards and much more thru our payment handler "Stripe". You can also pay by bank transfer. Corporate invoicing is available on request.
No, but creating an account makes future bookings faster and gives you access to receipts, preferences, perks and deals!