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Frequently Asked Questions
Quick answers about stays, bookings, invoices, and more.
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Type to filter across all categories.
🧳
For Guests
Stays, bookings, check-in, cancellations
🏠
For Owners
Services, pricing, owner login
⚖️
Legal
Privacy, terms, imprint
for guests
How do I make a booking?
Choose your stay, select dates and guests, then confirm at checkout; you’ll receive an instant confirmation email.
Can I change or cancel my booking?
Yes from your account under “My Bookings”. Cancellation terms depend on the chosen rate.
What are the check-in and check-out times?
Check-in from 3:00 PM, check-out by 11:00 AM. Self check-in available at most locations.
Where can I download my invoices?
Head to “My Invoices” in your account to download PDFs for completed stays.
for owners
How do I list my property?
Contact our onboarding team with property details; we’ll guide you through compliance and setup.
What does pricing look like?
Transparent management fee; optional add-ons for linen, deep cleaning, and interior upgrades.
Where can I log in as an owner?
Use the Owner Login to see calendars, payouts, and performance dashboards.
legal
Where is the imprint (legal notice)?
On our Imprint page with full company details and responsible authorities.
How do you handle personal data?
We process data under GDPR; see our Privacy Policy for details.
What are your terms of service?
They govern bookings, platform use, liabilities, and cancellations.
Still have questions?
Our team is happy to help.
Contact Support
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